FAQ

ARE 33 ELEMENT WATCHES WATERPROOF?

 

33 ELEMENT watches are 3ATM water resistant. This means that the watch is suitable for everyday use (it can withstand a few accidental drops of water). The watch is not suitable for showering, swimming, snorkelling and water related work. Damages caused by water inside the watch are not covered by the warranty.

 

CAN I ADJUST MY ORDER AFTER I HAVE PLACED IT?

 

No. Our order and shipment processes are automated. Which means that your order will be processed as soon as you place it. To make sure that you receive your order as soon as possible, it is picked up by our warehouse right away which means we will not be able to change it before it is shipped.

 

CAN I CHOOSE EXPRESS DELIVERY?

 

Yes, you can choose TNT express delivery.

 

CAN I PLACE AN ORDER FROM EVERY COUNTRY IN THE WORLD?

 

Almost. On the check-out page there is a drop down menu which allows you to choose the shipping country.

 

DO 33 ELEMENT PRODUCTS COME WITH WARRANTY?

 

All 33 ELEMENT watches come with a 33 months warranty on the movement of the watch. This means that the warranty relates only to the movement, but not to other parts such as the glass, the strap or the crown.

For more information, please have a look at our terms and conditions:

http://33element.eu/guarantee

 

I PLACED AN ORDER, BUT I HAVE NOT RECEIVED A CONFIRMATION E-MAIL

 

Please check your spam folder. The e-mail might have been marked as spam by your e-mail provider. If the confirmation e-mail cannot be found in your spam folder, please contact our customer care department with the name, address, and e-mail address you used in order to place your order. Our customer care team will further investigate whether something might have gone wrong in the order process, and inform you accordingly.

 

I’M A BLOGGER AND I WOULD LIKE TO COLLABORATE WITH 33 ELEMENT

 

We collaborate with bloggers on social media on a frequent basis. Please contact us through http://33element.eu/contact-us regarding your collaboration request.

 

HOW CAN I ADJUST THE STRAP LENGTH FOR THE MESH (METAL) STRAPS?

 

When the clasp is opened, you can see a little arrow in the middle part. You can flick that part up using a small, flat object. After it is open, you can move that part of the clasp up or down the strap. Please be aware of the little indentations on the back of the strap. Once you have reached the correct spot, all you have to do is click that part of the clasp shut.

This video shows the entire process.

https://www.youtube.com/watch?v=s5AvNY0NoWo